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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

aaron grubb

March 13, 2023

5  out of  5 rating by aaron grubb
"Very easy to deal with."


March 9, 2023

5  out of  5 rating by R K
"I've been a State Farm customer for 40 years. I always get great service from these lovely ladies and, if I have a claim, it is handled promptly."

Lee Short

March 9, 2023

5  out of  5 rating by Lee Short
"Everyone is so nice. They have even a swerved emails after hours. Compatlred to other insurance, their rates were very good. So far they are thumbs up not just best company I've dealt with but the best branch in insurance I have ever dealt with. Customer service is 2nd to none and the kindness and patience is off the charts"

Charles Hume Jr

March 8, 2023

5  out of  5 rating by Charles Hume Jr
"Great insurance I have been with them for 44 years with no problems"

Rita Cook

March 8, 2023

5  out of  5 rating by Rita Cook
"Great service and friendly staff!"

Richard Clemens

March 8, 2023

5  out of  5 rating by Richard Clemens
"My insurance has been with this firm for over 40 years with superior service and helpful staff."

Kiersten Knicley

March 7, 2023

5  out of  5 rating by Kiersten Knicley
"Everyone at this office is so great! So helpful and and so sweet! Nothing but good experiences!"

Valerie Lo

March 7, 2023

5  out of  5 rating by Valerie Lo
"I just moved to WV fromTexas Haley Gravely from State Farm made the switch exceptionally easy and was so sweet and helpful on the phone.THANK HALEY"
Profile photo of Thomas Keely

Thomas Keely

March 7, 2023

5  out of  5 rating by Thomas Keely
"Polite, respectful, knowledgeable, helpful"

Michael Cavanaugh

February 22, 2023

5  out of  5 rating by Michael Cavanaugh
"Products delivered to the customers in a fast, friendly, and efficient manner"


February 21, 2023

1  out of  5 rating by wvmgnut
"Extremely unprofessional to randomly cold call people's cell phones in an attempt to sell them insurance with no idea where they live in relation to the business."

kimberly phillips

February 16, 2023

5  out of  5 rating by kimberly phillips
"Jen is very knowledgeable she listens and gave us the best insurance policy within our budget . We was welcomed at the door and the office was clean. We made a great choice switching to State Farm and she saved us money! Highly recommended!"

TJ Johnson

February 16, 2023

5  out of  5 rating by TJ Johnson
"Great Company. I have been with State Farm for many years. Outstanding services and People that have my interests and property covered and treat me like a million bucks. Thanks State Farm."

Cheryl Neely

February 11, 2023

5  out of  5 rating by Cheryl Neely
"Jen Kesling, Haley and staff has always been very helpful and they always go out of their way to help. We have been members of State Farm for over 25 years and 4 years in Buckhannon. We appreciate you and thank and you for always being there to help and going above and beyond. A++ customer service!"

Lydia Ward

February 9, 2023

5  out of  5 rating by Lydia Ward
"Always great service. Knowledgeable employees and immediate help. Answer when you call them and help within minutes. Very friendly"

Wes Jones

February 9, 2023

5  out of  5 rating by Wes Jones
"Jen Kesling, State Farm is like a best kept secret. I switched from my previous insurance company to Jen Kesling State Farm and saved 2350.00 on the year and almost tripled my coverage on my home!! The employees are amazing too! Megan helped me out with the change and it was simple and very fast. Thank you Jen Kesling!!"

Michael Workman

February 7, 2023

5  out of  5 rating by Michael Workman
"Always a pleasurable and helpful experience"

Jordan Leard

February 3, 2023

5  out of  5 rating by Jordan Leard
"Was in need of renter’s insurance, Casey got me set up with a great policy at a good price. Thanks for the peace of mind!"

Deb Tunning

February 2, 2023

5  out of  5 rating by Deb Tunning
"Great insurance agent!! Very friendly and willing to help! Wonderful service on our claims, making it simple to take care of getting things repaired. Affordable rates on our home and vehicles!"

Kristin Young

February 2, 2023

5  out of  5 rating by Kristin Young
"I recently called with questions about car insurance, and Julie Tenney answered the phone almost immediately and helped answer all my questions. Also, when I had questions that she wasn’t experienced with, she knew exactly who to refer me to! She was extremely helpful and kind throughout the whole conversation, I couldn’t have asked for better help!"

Linda Hicks

February 1, 2023

5  out of  5 rating by Linda Hicks
"I have always found Jen Kesling State Farm to be helpful, efficient, and very pleasant to deal with. Their response time to questions or problems is always prompt and reassuring."

Justin Thornton

January 30, 2023

5  out of  5 rating by Justin Thornton
"Amazing service! Julie was responsive, knowledgeable, and extremely helpful. Saved me an enormous amount as well on the insurance. Thanks for your help!"

Diana Gregory

January 26, 2023

5  out of  5 rating by Diana Gregory
"My experience has been great with State Farm. Any claim we have had has been taken care of promptly and professionally. Ann has always been there to answer any questions and concerns we may have had. The office personnel has always been pleasant and eager to help."

Ramone Poddey

January 24, 2023

5  out of  5 rating by Ramone Poddey
"Great service"

Eleanor Alkire

January 24, 2023

5  out of  5 rating by Eleanor Alkire
"Everyone in the office is so knowledgeable and helpful. Always at the ready to help. I've never had to wait for any services at this office. They make me feel at home and at ease. Very, very professional! I would never switch offices."